Requirements by credit card companies may affect you
Credit card companies require tight security to protect personal information from being breached. The Payment Card Industry (PCI) has requirements for credit card payments that impact the way Mor-Gran-Sou Electric Cooperative, Inc., accepts credit card payments.
Mor-Gran-Sou customer service representatives cannot verbally accept credit card payments over phone. Credit card payments can still be made over the phone, but instead of talking to a customer service representative, you will be transferred to our Interactive Voice Response (IVR) system. This system is PCI-compliant and can be accessed directly by calling 1-833-523-0515. You will be able to choose prompts to check your account status, make a payment and update personal information affecting your account, such as a phone number. Like other businesses, we are required to be in compliance with PCI regulations to avoid costly penalties and fines.
We offer many options for our members to pay their monthly utility bills. For information hover over Your Account. Members may pay by credit card, through SmartHub on their mobile device, or through the “My Account” link on the home page of our website at www.morgransou.com. You may also pay by check, cash and money orders.
Mor-Gran-Sou remains committed to you, the member-owner. The personal touch and quality customer service you are accustomed to remains. Mor-Gran-Sou personnel are only a phone call away to answer your questions and concerns, including questions about your electric utility bill. Thank you for your continued patronage to Mor-Gran-Sou. We work diligently to protect you and your information.
